25th & 26th February 2020

Agenda


Event Agenda

08:00 - 08:30

Registration and Networking Reception

08:30 - 08:40

Michael Young , Deputy Vice-Chancellor (Academic)
Michael Young
Deputy Vice-Chancellor (Academic)
University of Sunderland

Chair’s Opening Remarks

08:40 - 09:00

Tim McIntyre-Bhatty, Deputy Vice Chancellor
Tim McIntyre-Bhatty
Deputy Vice Chancellor
Bournemouth University
OPENING KEYNOTE

Innovation, Innovation, Innovation

It’s all about innovation: place-based innovation; service innovation; digital innovation; pedagogic innovation et cetera. But are we actually evolving good educational structures and practice at an effective pace, do we understand the risks of so doing (or not doing) and how are we measuring impact? Anecdotes (and some evidence) from the UUK and Pearce reviews of TEF, European and Australian university initiatives, seniors in universities and those heavily engaged in delivery.

09:00 - 09:20

Neil Williams, Director of IT
Neil Williams
Director of IT
University of Derby

Digitally Transforming the University of Derby

The University of Derby is digitally transforming with new digital capabilities, new processes, new user experiences and new data opportunities being created, suitable for a modern, diverse HE business. This digital journey has many challenges, one of which is engaging the HE workforce in the adoption of digital capabilities. A new approach to this challenge was developed in 2018 by creating a digital adoption and communication team within IT. This session will discuss the approach taken and the outcomes so far.

09:20 - 09:40

Solution Provider Case Study

09:40 - 10:00

Rob Howe, Head of Learning Technology
Rob Howe
Head of Learning Technology
The University of Northampton

From Dandelion to Lion King – a transformational journey

Northampton’s transformational £330m move to a purpose-built campus in the centre of the town has involved a significant number of partners and change activities which have attracted international attention. This talk will cover some of the many pedagogical and technical projects which the university engaged in and report on the ongoing journey to meet strategic objectives and improve student experience.

10:05 - 10:25

Solution Provider Case Study - Stream 1/2/3/4

10:30 - 11:00

Business Meetings

Business Meetings

11:00 - 11:20

Solution Provider Case Study

11:20 - 11:40

Ian McCormick, Director of IT
Ian McCormick
Director of IT
Derby College

Digital Transformation Experiences in FE

When creating a new digital transformation strategy, technology should be put last. By focusing on business processes and listening to the needs of staff and students, you can then plan your transformation around those requirements.

Ian will focus on the following business processes:

  • Staff, student and employer experience - how they interact with the college. What day to day function, information and environment will provide for them
  • Processes and automation- by capturing data in web forms, automating processes and creating workflows with a focus on online enrolment
  • Development and innovation of the curriculum – with examples from Microsoft showcase, teaching, learning and assessment innovation digital pedagogy

11:45 - 12:05

Solution Provider Case Study - Stream 1/2/3/4

12:10 - 12:30

Lisa Banks, Director of Student Services
Lisa Banks
Director of Student Services
University of Central Lancashire
James Crooks, Director of Learning and Information Services
James Crooks
Director of Learning and Information Services
University of Central Lancashire

Student Wellbeing – the common thread between recruitment, student experience, retention and attainment

The sector faces increasing pressure to respond to student wellbeing issues not previously considered to be our remit. A raft of guidance/legislation has raised the expectations of students, parents and the media for HEIs to support complex and differentiated student needs. This challenge is not isolated to student services. Senior Executive Teams and Directors of Recruitment, IT, Digital, Legal and Registry functions play a key role in developing a whole- institution approach. Learn how UCLan has developed a single, cohesive, 24/7/365 student support model that combines specialist staff with data informed approaches, which enhance recruitment, student experience, retention and attainment.

12:40 - 13:35

Group 1: P2P Connect Speed Networking

Group 1: P2P Connect Speed Networking

12:40 - 13:35

Peter John, Vice Chancellor & Chief Executive
Peter John
Vice Chancellor & Chief Executive
The University of West London

Group 2: Group Discussion Getting there: the challenges faced by commuting students in Higher Education

Students who commute to their universities whilst studying is an ever-increasing national phenomenon. In London, with its high density of students, commuting has always been part and parcel of the fabric of university life, however, in recent years commuting to study can now be found in every university conurbation. So what challenges do commuting students face and how might they be addressed? What impact does commuting have on their studies and degree outcomes? Do satisfaction rates suffer and what might the impact of commuting be on each student’s health and well-being? What specific needs do commuting students have and how might they be met? And is there a binary divide emerging between commuting students and those who are able to follow the more traditional path of moving away and living where they study?

These questions go to the heart of the issue and recent research has thrown some much needed light onto the experience and learning lives of these students. This seminar will explore the above questions in light of the findings from research and from the good practice which is emerging at a number of institutions. The aim being to come up with a series of recommendations that might form the basis for a more consistent and positive approach that might avoid the creation of a ‘two tiered university experience’ (Morris, 2019).

Group 2: Group Discussion Getting there: the challenges faced by commuting students in Higher Education

13:35 - 14:30

Networking Lunch

Networking Lunch

14:35 - 15:30

Group 2: P2P Connect Speed Networking

Group 2: P2P Connect Speed Networking

14:35 - 15:30

Peter John, Vice Chancellor & Chief Executive
Peter John
Vice Chancellor & Chief Executive
The University of West London

Group 1: Group Discussion Getting there: the challenges faced by commuting students in Higher Education

Students who commute to their universities whilst studying is an ever-increasing national phenomenon. In London, with its high density of students, commuting has always been part and parcel of the fabric of university life, however, in recent years commuting to study can now be found in every university conurbation. So what challenges do commuting students face and how might they be addressed? What impact does commuting have on their studies and degree outcomes? Do satisfaction rates suffer and what might the impact of commuting be on each student’s health and well-being? What specific needs do commuting students have and how might they be met? And is there a binary divide emerging between commuting students and those who are able to follow the more traditional path of moving away and living where they study?

These questions go to the heart of the issue and recent research has thrown some much needed light onto the experience and learning lives of these students. This seminar will explore the above questions in light of the findings from research and from the good practice which is emerging at a number of institutions. The aim being to come up with a series of recommendations that might form the basis for a more consistent and positive approach that might avoid the creation of a ‘two tiered university experience’ (Morris, 2019).

Group 1: Group Discussion Getting there: the challenges faced by commuting students in Higher Education

15:30 - 16:30

Business Meetings

Business Meetings

16:30 - 16:50

Robert Westcott, Chief Information Officer
Robert Westcott
Chief Information Officer
Royal Holloway University, University of London

From IT Department to Digital Champion - creating IT capability for a digital university

How do you take a typical IT department and repurpose it for the digital future? How should you take the learnings from other sectors around automation, self-service, customer satisfaction, business intelligence and AI, and apply them to the core of what a university does? Drawing on his recent work, Robert Westcott looks at engagement, decision-making and delivery to answer these and other pressing questions for the digital future faced by the HE sector.

16:55 - 17:15

Solution Provider Case Study - Stream 1/2/3/4

17:15 - 17:45

Business Meetings

Business Meetings

17:45 - 18:15

David Pilsbury, Deputy Vice-Chancellor
David Pilsbury
Deputy Vice-Chancellor
Coventry University
Michael Young , Deputy Vice-Chancellor (Academic)
Michael Young
Deputy Vice-Chancellor (Academic)
University of Sunderland
Toby Wilkinson, Deputy Vice-Chancellor
Toby Wilkinson
Deputy Vice-Chancellor
University of Lincoln
Geoff Rodgers, Vice-Provost Research
Geoff Rodgers
Vice-Provost Research
Brunel University London
CLOSING KEYNOTE

Panel Session: Building Order Out of Chaos – the perfect storm

Join this panel of senior leaders to explore:

  • Sustainability - How to face increasing competition
  • How you create a financially and academically sustainable basis of international engagement
  • International engagement – mobility
  • Global engagement – how students are made employable for the global workforce

18:15 - 18:45

Andrea Nolan, Vice Chancellor
Andrea Nolan
Vice Chancellor
Edinburgh Napier University

Winedown Workshop 1: Culture and Workforce - talent management

Andrea became Convenor of Universities Scotland, which represents all 19 of Scotland’s higher education institutions, having previously served as Convenor of the Universities Scotland Research & Knowledge Exchange Committee. She is currently a board member / trustee of the following: the Universities and Colleges Employers Association.

This workshop will explore the importance of creating a sustainable culture within Universities and how to apply talent management skills throughout.

Winedown Workshop 1: Culture and Workforce - talent management

18:15 - 18:45

Robert Westcott, Chief Information Officer
Robert Westcott
Chief Information Officer
Royal Holloway University, University of London

Winedown Workshop 2: How to Create a Digital University

Following on from Robert’s session on repurposing the IT department for the digital future, this session will give you the opportunity to discuss and share your thoughts and questions on the future of IT within the HE sector.

Winedown Workshop 2: How to Create a Digital University

18:15 - 18:45

Neil Williams, Director of IT
Neil Williams
Director of IT
University of Derby

Winedown Workshop 3: The Language of Digital

The University of Derby has created the role of a Digital Adoption Officer to drive digital literacy amongst staff and students. This allows people to engage in digital adoption and create an energy within technology. Join this workshop and share your thoughts on ensuring your university is speaking the language of digital.

Winedown Workshop 3: The Language of Digital

18:15 - 18:45

Alison Whaley, Director of Student Experience
Alison Whaley
Director of Student Experience
Cranfield University

Winedown Workshop 4: Talk to Us

In January 2018 Cranfield University formed the Student Experience Professional Service Unit to enable new initiatives to be developed in an increasingly collaborative way, with customer experience at the forefront of this. Cranfield’s ‘Student Voice: Talk to Us’ initiative was launched in October 2018 and is a commitment to engaging with students in diverse and interactive ways to ensure their voice directly informs university-level change. This workshop will share the key principles of the ‘Student Voice: Talk to Us,’ initiative at Cranfield and explore emerging ways in which the sector is engaging with this critical aspect of student experience.

Winedown Workshop 4: Talk to Us

18:35 - 18:50

Coffee & Networking Break - Day 1 Close

Coffee & Networking Break - Day 1 Close

20:00 - 20:30

Drinks Reception

Drinks Reception

20:30 - 22:30

Networking Dinner

Networking Dinner